Center for Clear Communication, Inc.

Founded in 1992, the Center for Clear Communication has established a solid reputation for creating documents that work —transforming complex or technical information into easy-to-read, easy-to-understand documents.

We're a woman-owned, small business with a consistent record of completing projects on time and within budget — just ask our clients.

Because we are small, you get personal attention from the people who do the work, rather than from a disinterested bureaucracy. Our size allows us to give you the benefits of the most senior professionals at a reasonable price. Largely because communication problems know no limits of industry or organizational size, our clients have included Fortune 100 companies, federal government agencies, international corporations, nonprofit associations, and small businesses in such industries as manufacturing, health, retail credit, sports, insurance, education, finance, and more. 

We work on single documents and entire communication systems alike. 


Who will you work with?

Carolyn Boccella Bagin, President, has conducted some of the most high-profile, plain-language projects in the United States, including developing the Social Security Statement, the model for the Explanation of Medicare Benefits, and several innovative IRS forms, instructions, and publications.

Bagin has written, designed, analyzed, reviewed, and developed hundreds of documents — manuals, handbooks, forms, letters, training materials, and brochures — for such clients as The Home Depot, the NCAA, GE Capital Corporation, the National Oceanic and Atmospheric Administration, the Census Bureau, DaimlerChrysler Corporation, Limited Credit Services, AFL-CIO, Fannie Mae, American Express, IRS, and the General Services Administration, among others.

Her work has been featured in The Practical Guide to Information Design by Ronnie Lipton, (Wiley) 2007, and some of her publications include:
 
— How to Create Forms that Get the Job Done, communication briefings: Blackwood, NJ, 1993.
— "Oh Those Formidable Forms," Modern Maturity, February-March 1990. 
— "Those Frustrating Forms Are Bad for Your Business, communication briefings, Volume 10, Number 10, August 1991.
— "Worst Forms Unearthed," Modern Maturity, February-March 1991.

Her recent awards include:

2008-2009 Award of Excellence in the International Technical Publications Competition of the Society for Technical Communication, for CMHS Assertive Community Treatment KIT

2008 Excellence in Writing for Clients (IRS Form 941 and instructions) presented by the Association for Professional Communication Consultants

To see the breadth of our work, click on the links below:

Full array of training materials about Geospatial Metadata for NOAA

Transfer Guide for NCAA

Guide to Providers: Engaging Immigrant Seniors in Community Service and Employment Programs for Senior Service America

Series of research reports for the New Freedom Commission on Mental Health

Booklets on parity in health benefits

Changes for Life, an article for Senior Service America


One of our clients even wrote an article about our project called Legislative document design in Connecticut.

In addition to these materials, we've created:

— A full system of correspondence for GE Capital Corporation and The Home Depot

— An array of credit-related documents for The Home Depot, The Limited, J.C. Penney's, and Eaton's of Canada

— Analytical reports for DaimlerChrysler, Chrysler Corporation, Irving Oil, GSA, and Bankers Systems


We've also:

— Analyzed and reviewed owners' manuals and dealers' materials for the Chrysler Corporation and Daimler Chrysler

— Designed, developed, and edited a range of booklets for the American Bar Association

— Taught workshop sessions for PA Public Utilities Commission, International Fabricare Institute, Bankers Systems, and Senior Service America



And there's more…

In several confidential projects, we've analyzed and revised loan agreements and we created clear credit-related documents for large, international clients.

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